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How Large is Your Gratitude File?
Sandra is a major gift officer for a local homeless shelter and she’s angry and defeated. Her boss is all over her because she needs to get her year-end reports in to management. For the last two...
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A Simple but Powerful Thank You
I love this quote by John Francis because it captures what you need to do with your donors. You need to move them to such a degree that they feel the pain, they feel the tears running down their faces...
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Escaping the Grip of Callousness
Some synonyms for the word “callous” are heartless, unfeeling, coldhearted, uncaring, insensitive, unsympathetic, cold and pitiless. These are pretty strong words. And that is the way I want you to...
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Sheer Joy Increases Giving
Paul and Rebecca (not their real names) started giving to a social service organization in the early 90’s. They were a conservative couple from an average neighborhood. But they wanted to do good in...
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You Can’t Thank Fast Enough
It is always interesting to me how some managers approach the timing of a “thank you” when it comes to giving. It’s as if any kind of delay is acceptable. Let’s make this really personal and see how...
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It Starts With YOU: Outrageous Donor Service, Part 1
I had a frustrating experience last week that reminded me how easy it is to forget that we serve others. The experience got me thinking about donor service and the six things you, as a MGO, should...
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Donors Need to be Thanked: Outrageous Donor Service, Part 4
Several months ago Bloomerang published this graphic showing data from a study called the Fundraising Effectiveness Project. Much of the information on here is known to most of us – namely, that donor...
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Donors Need to Make an Impact: Outrageous Donor Service, Part 5
There is a bit of discussion going on about why people give. Some folks believe that many donors give just for the tax benefit or to secure standing in the community or to repay a friend who gave to...
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It’s the Little Things That Matter
If you’re like most of the MGOs around the world right now, you are focused on what you need to do to motivate that donor on your caseload to make a significant gift. So your focus is on major...
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Remember What It Is All About
It was a little embarrassing to watch, because it made me realize how blessed I was and how much I had. I’m talking about this video that captures the generosity of one man and, more importantly, the...
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Seven Ways MGOs Can Avoid Burnout
I talk to many major gift officers, development professionals and non-profit executives every week. Perhaps it’s the time of year, or the stage in their careers, but I’m hearing from a large portion...
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DON’T Thank Your Donors Today
I didn’t really mean that. You should thank your donors every day. I did, however, want to get your attention to tell you that you have more people to show gratitude toward than just your donors. Who...
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You Can’t Do It All
On occasion we like to send out a survey to you, our blog readers, to get a pulse on what you are working on or what concerns you right now. In a recent survey, it amazed us how many responses we...
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Giving Thanks
I love Thanksgiving. It’s my favorite holiday. Besides all the great food and football, for me it is an amazing blessing to have one day where we talk with family and friends about what we are...
View ArticleDON’T Thank Your Donors Today
Richard and I really believe that an MGO will only be effective if he shows gratitude not just toward his donors, but also to all who help support that MGO. The post DON’T Thank Your Donors Today...
View ArticleExpress Gratitude – Daily
I find it difficult to focus on the positive things people do. Jeff and my wife both tell me regularly that I am too problem-oriented. So I have committed myself to seek and find the best in others, to...
View ArticleThanking Donors Appropriately
The first step in creating value for a donor is thanking beyond a donor’s expectations. The post Thanking Donors Appropriately appeared first on Veritus Group.
View Article“GivingTuesday” is a Waste of Your Time
While the intention of “GivingTuesday” is noble, the practical application of it is diverting the attention of many non-profits away from developing relationships with donors. The post “GivingTuesday”...
View ArticleWho Has Loved You Into Being?
Who has loved you into being? Take a minute today to think about them and be grateful for how they helped you be who you are today. The post Who Has Loved You Into Being? appeared first on Veritus Group.
View ArticleThank you!
Thank you for all your good work, for persevering through a very difficult time, and for allowing donors to find joy and hope in the middle of a crisis. The post Thank you! appeared first on Veritus...
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